Frequently Asked Questions

What is KLIA Porter Service?

KLIA Porter Service offer great deals to manage light, bulky, heavy or multiple items of luggage within the airport.

Where does KLIA Porter Service operate?

KLIA Porter Service operates at Kuala Lumpur International Airport.

  • For the Departure Service, we operate at Level 3 – Baggage Claim (Carousel H)
  • For the Arrival Service, we operate at Level 5 – Drop-off Gate 7.

What do we do?

KLIA Porter Service manage your luggage within the airport whether it is light, heavy, multiple or oversized items.

Which level do we operate?

For the Departure Service, we operate at Level 3 of the KLIA and for the Arrival Service, we operate at Level 5 of the KLIA.

What time do we operate (operating hours)?

Our service counters operate starting from 7.00 AM until 11.00 PM everyday (7/365).

We are available 24 hours when you book us online. Just book us during operating hours so that we can prepare to serve you.

Which level do we operate?

What time do we operate (operating hours)?
Our service counters operate starting from 7.00 AM until 11.00 PM everyday (7/365). We are available 24 hours when you book us online. Just book us during operating hours so that we can prepare to serve you.

What are the packages of the KLIA Porter Service?

  • Standard Departure
    We assist you from the departure drop-off point to check-in counter.

  • Standard Arrival
    We assist you from the baggage carousel to arrival pick-up point.

  • Premium Arrival
    We assist you from the baggage carousel to the terminal car park / hotels (Sama-Sama Hotel).

How about my item is damaged?

We will compensate you as much as we can.

How about my bag is missing?

Please visit our nearest service counter:

For the Departure Service, we operate at Level 3 – Baggage Claim (Carousel H)

For the Arrival Service, we operate at Level 5 – Drop-off Gate 7.

Our team leader will always be ready to help you.

How do I get the refund?

If you are unhappy with our service, you can contact us at our Facebook, website, email or service counter. We will help you to solve your issue and process your refund.